Admission Tickets

If I have admission and 2 people are allowed in photos, does my friend, spouse, etc. need admission since they’ll be in the photos with me?

YES! Any attendee entering the venue must have an admission ticket. If two attendees would like to purchase one photo op and be in the photo, they can, but each attendee must have an admission ticket. If each attendee would like their own photo, they must purchase 2 photo op tickets.

Do we need to get a general admission ticket to have any photo ops?

You MUST have a General Admission ticket in order to redeem any photo op or autograph tickets. Your General Admission ticket does NOT include any photo op or autograph tickets. All tickets are sold separately. There is a separate General Admission ticket for each day.

What if the only celebrity guest I have a photo op with cancels, can I get a refund on my admission ticket, since that's the only person I wanted to see?

Unfortunately, no. General Admission tickets are non-refundable for any reason. We do not recommend attending the event for one specific guest.

After I scan my General Admission ticket, how will I be able to get back into the venue?

There is no re-entry to the State Championship Basketball Game. Please keep your ticket handy to show staff which seat is yours.
Re-entry is allowed at the Photo Op & Autograph Sessions. After your General Admission ticket is scanned, our staff will put your wristband on. Please keep your wristband on and visible at all times to avoid questioning. This will ensure you are able to exit and re-enter the venue throughout the day.

Photo Ops + Autographs

When will I get my photos?

Hopefully, instantaneously! Our photographers work to get everything uploaded as soon as possible but if there are extenuating circumstances (wifi down, equipment not working properly, etc.) photos may be delayed. But rest assured, you will get them as soon as humanly possible.

What if my eyes are closed in my photo?

Please find a volunteer ASAP so we can get the photo retaken.

Will I be allowed to view the photo that is taken to make sure it is good before I leave the photo op?

We have volunteers assigned to check photo ops after they are taken to ensure eyes are open and the photos are not blurry.

How many attendees can be in one photo?

2 attendees (each with admission) can be in one photo op together.

I know for photos there can be 2 attendees per photo. Is there an option to pay extra for a third person?

There is not. Unfortunately, our photo ops will only allow for 2 attendees in one photo.

Can my child be in the photo with me?

Yes, if your child is 5 years of age or younger, they are admitted for free and can join in the photo. If your child is over 5 years of age, they must have an admission ticket in order to be in the photo and will count as one of the attendees in the photo.

What kind of background will we have? And what color?

We will post backgrounds on our social media and Facebook group as soon as they are selected!

Can I do a pose for the photo?

This is up to the celebrity guest’s discretion. We will let you know prior to the photo op if poses will be allowed.

Can I hug the celebrity guest before the photo?

No, unfortunately not! Please ensure you are respectful of all boundaries of each celebrity guest. Anyone who acts inappropriately with any celebrity guest in attendance will be immediately asked to leave and will be banned from all future FWB Charity Events and/or OTH Merch Events.

If I have a duo photo op and one celebrity guest cancels, can I just get an individual photo op with the other celebrity guest?

If a celebrity guest has to cancel for any reason, any of their individual and duo photo ops, as well as their autographs, will be automatically refunded. If you would like a photo op with the other celebrity guest that was in your duo photo op, you must purchase a photo op with them.

If I miss out on buying an individual photo with a celebrity guest, can I buy a duo they're in and have the other one step out to get the individual photo?

No, you cannot and it will not be tolerated. If you do this, you will be asked to leave and potentially banned from future FWB Charity Events and/or OTHMerch Events. We do not want any of our celebrity guests to feel unappreciated or mistreated in any way.

If I buy an individual photo but want to upgrade to a duo or group, can I If I pay the difference?

Unfortunately, upgrades and/or exchanges are not allowed.

Will there be mirrors so I can see myself before photos?

There will be mirrors in the bathroom that you can see yourself in. We suggest bringing your own compact mirror if you want to check right before you take your photo.

What time should I arrive for my photo op? How long before a photo op can I line up?

You should plan to arrive at least by the scheduled time your photo op or autograph is set to start.
We suggest to not start lining up until about 10 minutes prior to your scheduled photo op or autograph start time. Example: If Sophia’s photo ops are from 1pm-2pm, please get in line at 1pm.

If I buy multiple photos and autos and they are scheduled at the same time, will I get them all?

OF COURSE! As long as you are in line at the start time for your scheduled photo op and/or autograph, we will make sure you receive it. If you have photo ops or autographs that are overlapping, PLEASE find a volunteer so they can help you navigate your schedule. If you have two photo ops and/or autographs at the same time & one is a 30 minute time block and the other is a 60 minute time block, we suggest heading to the 30 minute time block op first since it will end prior to the 60 minute time block op.

If my flight is at _____ time and the photos/autos start at _____ time, will I be able to get my op that I paid for before I leave for the airport ? Will I be refunded if I have to leave?

We will not accommodate refunds for any photo ops or autographs missed due to flights. We suggest never flying in or out on event days, as there can be delays with the event as well as flights.

How long am I able to talk to the celebrity guest during photo ops and autographs?

Photo Ops are a quick hello, how are you, thank you and move along.
Autographs allow a little bit more time to interact with the celebrity guest while they are signing your item.

If I miss my photo/autograph what do I do?

Please find a volunteer IMMEDIATELY! We will do our very best to make up the photo op or autograph, but we cannot guarantee that we will be able to due to unforeseeable circumstances (such as - celebrity guest has already left for the day). Please, do NOT take out any frustration with this on a volunteer. Any aggression towards any volunteers will not be tolerated and you will potentially be asked to leave the event and/or banned from future FWB Charity Events and/or OTHMerch Events.

Can my friend record my interaction?

This is at the discretion of the celebrity guest. Some contracts prohibit recording interactions with fans. If your friend is not taking the photo op or getting that autograph, they may be able to stand off to the side at an approved distance and record your interaction. FWB + OTHmerch reserves the right to ask fans to stop recording at any time.

Will my photo be printed so I can have it signed?

No, we do not have printers on site for photos to be printed. If you would like a photo printed, you will need to make your own arrangements.

Will you have headshots that I can purchase to be signed?

We will not. We will have other merchandise you can purchase to have signed, but not headshots. You are welcome to bring your own if you would like a headshot signed!

What am I allowed to bring to be signed?

Anything that is appropriate! If something is deemed inappropriate, talent may not choose to sign at their discretion.

Can I take a selfie at the autograph table?

Unfortunately, no. An autograph ticket is just for an autograph. There are no phones allowed at the autograph tables and you’ll be asked to put your phone away while standing in line.

Can I get a personalized autograph?

This is up to the celebrity guest’s discretion. We will let you know prior to the autograph if personalization will be allowed.

Guest Announcements

Is ___________ going to be announced soon?

We announce celebrity guests as soon as we receive contracts back! Celebrity guests can be announced all the way up to 2 weeks prior to the event.

Will you announce when a celebrity guest is a definite NO?

We try our best to announce when someone has declined! If we are not announcing that someone has declined, it is for a very specific reason that we have to respect.

I hesitate to buy tickets if I don’t know who I am paying to see. Can you announce all the celebrity guests before putting tickets on sale?

Unfortunately, it is impossible to wait on all contracts before putting tickets on sale. You may choose to wait until the celebrity guest you would like to meet is announced before purchasing tickets. But we never advise purchasing for one specific guest in case they have to cancel. We do not refund admission tickets. If there was any better way to do it, we absolutely would! We are always extremely transparent and offer the best events we possibly can!

Refunds

If I'm not able to attend, can I get a refund?

No, we do not offer refunds under any circumstance. Please review our ‘Refunds’ policy prior to purchasing tickets.

How long do refunds take?

If we have to refund a ticket (if a celebrity guest cancels or a specific event is canceled), full refunds will be issued within 30 business days.

If my plans change, can I resell my tickets?

No. All tickets are non-transferrable. Please review our ‘Reselling of Tickets’ policy prior to purchasing tickets.

Why can't I just sell them to my friend?

We prevent the reselling of tickets to ensure attendees will not be scammed.

General

When will we get the schedules?

Typically about the week prior to the event. We have to wait until all celebrity guests are confirmed before putting the schedules out. *Please Note: schedules are subject to change due to unforeseen circumstances out of our control.

What if an event is running late?

We will make every effort to announce any schedule changes on our social media as well as announce in person in the event venue.

Why won't you add more of a sold out item?

The reason we cannot add more of a sold out item is because we only sell a certain amount to ensure the event runs smoothly. General Admission tickets are also limited so we can create an intimate and comfortable experience. Photo ops and/or autographs are limited so they are not running over time.

Why are the prices so high?

We know it may seem like prices are high, but we truly do everything in our power to keep prices as fair as possible. There are so many unseen expenses (venue costs, equipment rental fees, celebrity guest fees, decor, etc.) that go into putting on these events which is where the pricing comes from.

If I buy admission but don't buy any photos or autographs, will I get to meet the celebrity guests?

No, you will not get to meet the celebrity guests with a General Admission ticket. You MUST purchase a photo op or autograph ticket to meet that specific celebrity guest.

Will we be able to see the celebrity guests even if we don't have a photo op or autograph session with them?

Yes, your General Admission ticket allows you to see the guests from a distance.

What is there to do there other than photos and autographs?

Enjoy the experience and watch the event unfold! You will be able to watch the celebrity guests interact with fans from afar, shop exclusive merchandise, and take pictures with decor to commemorate your experience. However, we HIGHLY recommend purchasing photo ops and autographs to get the best experience possible.

Will there be food/drinks/merch available for purchase?

21TreeHill will have ‘The Seahawk Food Truck’ available for fans to utilize during the Photo Op and Autograph Sessions on Saturday, September 21 and Sunday, September 22.
The State Championship Basketball Game will have concession stands.
OTHMerch will be set up and available for you to shop exclusive One Tree Hill merchandise.

Can I bring in my own food and drinks?

Yes, you can bring your own food and drinks if you do not want to utilize the food truck during the photo and autograph sessions!
Unfortunately, you cannot bring outside food and drinks into the State Championship Basketball Game.

Why can’t I wear a Tric shirt?

Our staff/volunteers wear Tric shirts so we need them to be very easily visible in case of questions or any emergencies.

What types of shoes can I wear?

We always suggest comfortable shoes as you will potentially be on your feet most of the day. No heels are allowed at any events!

Is there a place to change my clothes?

There are bathrooms on site if you would like to utilize them to change your clothes.

Do you have a coat check/bag check? Can I bring my luggage if I have to since I’m leaving my hotel?

We do not have a coat or bag check and you may not bring your luggage with you, if you are arriving or departing from your hotel. Please make these arrangements prior to coming to the event or we will unfortunately have to turn you away.
All bags must abide by our approved bag policy.

What kind of bag am I allowed to bring in?

Please see our current event bag policy here.

Where do I park?

Please see map of where to park here.

Where is the event located?

Pep Rally Party: UNCW Hanover Hall, 680 Hamilton Drive, Wilmington, NC 28403
Pep Rally Photo Op & Autograph Celebration: UNCW Burney Center Ballroom, 601 South College Road, Wilmington, NC 28403
State Championship Basketball Game: UNCW Trask Coliseum, 679 Wagoner Dr, Wilmington, NC 28403
State Championship Press Conference: UNCW Trask Coliseum - Golden Hawk Room, 679 Wagoner Dr, Wilmington, NC 28403
State Championship Photo Op & Autograph Celebration: UNCW Burney Center Ballroom, 601 South College Road, Wilmington, NC 28403
21Tree Hill Photo Op & Autograph Birthday Celebration: UNCW Burney Center Ballroom, 601 South College Road, Wilmington, NC 28403

Where can I stay?

21TreeHill will be held at UNCW, so we suggest searching for hotels in that area if you are wanting to be closest to the event!
A lot of One Tree Hill scenes were filmed in Downtown Wilmington so also check down there if you want to enjoy the ambiance downtown.

Do you plan on having another big event next May like you did this year?

21TreeHill is set to be the very LAST basketball game and large event. But we are always working on smaller future events. We always announce events as soon as we have enough information to give. Once an event is confirmed on our end, we will make an announcement.

Do I have to be a Tric Member to purchase tickets for your events?

No, you do not! Anywhere stating that Tric Memberships must be in payment good standing is a reminder for current Tric Members.

How do you become a Tric Member?

You can purchase Tric Memberships for 2025 starting in December 2024. The final day to sign up to be a Tric Member for 2024 was January 31st, 2024!

If I haven’t heard a response from a question, should I direct message your staff’s personal social media?

Absolutely not! Our staff reserves their personal social media for personal use. We try to be as accessible as we can, but we do have to set boundaries. Please utilize info@fwbcharityevents.com for any questions, comments, and/or concerns about our upcoming events!

I emailed and sent a direct message 2 days ago. When can I expect a response?

If you have a question, we kindly ask you to only contact us in one form of contact. It helps to answer everyone’s questions faster. Please allow us 3-5 days to respond as it is only 2 of us working social media, emails, and doing most of the planning process of the events.

Will there be food/drinks/merch available for purchase?

21TreeHill will have ‘The Seahawk Food Truck’ available for fans to utilize during the Photo Op and Autograph Sessions on Friday, September 20, Saturday, September 21 and Sunday, September 22.
The State Championship Basketball Game will have concession stands.
OTHMerch will be set up and available for you to shop exclusive One Tree Hill merchandise.

My card got declined but I know I have funds, what do I do?

We always suggest clearing your cookies and browsing history then trying again. This works for most attendees. If that doesn't work, check with your bank to make sure it is not getting blocked on their end.

Please join our Facebook Group! This is a great way to find all information we have posted about the event and see other fan questions that may help answer your own. Utilize the search bar function to find answers to questions that may mirror your own questions.

Join here!